CHG Auto Repair & Tires

Effective Date: 01/01/2026

CHG Auto Repair & Tires ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our automotive repair services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable United States privacy laws.

By using our services or interacting with our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that identifies you directly, including:

Full name
Phone number
Email address
Mailing address
Vehicle information (make, model, VIN, license plate)
Service history and repair records

Payment Information

When you pay for services, payment details may be processed through secure third-party payment processors. We do not store full credit card numbers on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Cookies and analytics data

2. How We Use Your Information

We may use the information we collect to:

Provide automotive repair and maintenance services
Schedule appointments and communicate about repairs
Process payments and transactions
Send service reminders or promotions
Improve our website and customer experience
Respond to inquiries and customer support requests
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:

Payment processors
Service providers that help operate our business
Marketing platforms for communications (email or SMS if you opt in)
Legal authorities if required by law

4. SMS & Marketing Communications

If you provide your phone number, you may receive:

Appointment confirmations
Service reminders
Promotions or special offers

You may opt out at any time by replying STOP or contacting us directly.

Message and data rates may apply depending on your mobile carrier.

5. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve functionality and analyze traffic. Cookies help us understand user behavior and enhance the browsing experience.

You may disable cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online system can guarantee 100% security.

7. Your Privacy Rights

Depending on your state of residence (including California under the California Consumer Privacy Act – CCPA), you may have the right to:

Request access to personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate information
Opt out of certain data uses

To exercise these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

CHG Auto Repair & Tires
6901 NW 7th Ave,

Miami, FL 33150
United States

Phone: (786) 755-4818
Email: info@chgauto.com